Refund policy

We sincerely hope you are delighted with every Pure Pack purchase. However, should you not be 100% satisfied, we are here to help with returns or exchanges according to the following policies:

 

Stock products policy:

• Any concerns or issues must be raised within 10 days of receiving your purchase. Email us on hello@purepack.com.au with your order number, photo or video and descriptions of the issue.
• Returns or refund must be approved by our customer service team before shipping.
• The product must be returned unused in original packaging within 10 days of receiving your purchase.
• Shipping is the responsibility of the buyer on all returns, and shipping costs are non-refundable.

 

Custom products policy:

• Any concerns or issues must also be raised within 10 days of receiving your purchase. Email us on hello@purepack.com.au with your order number, photo or video and descriptions of the issue.
• Returns or refund must be approved by our customer service team before shipping.
• As our custom products are made to your specific requirements, we cannot accept returns or exchanges if the error is on the customer's side or if there is a change of mind.
• If an error has been made on our part, or the product does not function as promised, we will repair or replace it at no extra charge to you.