FAQs
DTF heat transfers
What is a DTF transfer?
DTF stands for Direct to Film. This method allows you to print any design or colour directly onto a special film, which is then heat-transferred onto any fabric like cotton, polyester, linen and more.
What is the minimum order?
There’s no minimum! Whether you want just one piece or thousands, we can handle it.
How to use my DTF transfer?
It’s simple! Set your heat press to 155°C with medium to high pressure. Press the transfer for 10-15 seconds, then peel the backing after 5 seconds (hot or cool). Finish with a second press for 10 seconds for the best results. For more details, visit our “How to Use” page.
Do you charge extra for setup or artwork?
No, we don’t charge any setup or artwork fees for DTF transfers.
What are the artwork recommendations?
- PNG and Vector files (AI, EPS, SVG) are recommended. If you’re using Canva, we recommend exporting your designs as PDFs.
- PNG files must be high resolution, at least 300 DPI.
- Image should have a transparent background.
- Thin lines and fonts must be at least 1 mm (4px) wide.
- Avoid semi-transparent areas, as they don’t print well with DTF.
How fast is your turnaround?
We’re fast! Orders usually ship within 1–2 business days if there are no issues with the designs, so you’ll get your transfers super quickly.
What is the order process?
- Upload your design and place order online.
- We’ll review your design. If your artwork is in low resolution, we will contact you via email.
- If everything is okay, we’ll proceed with printing and packaging.
- Orders usually ship out within 1 - 2 business days.
Do I need to mirror my design before uploading?
No, you don’t have to mirror your artwork. We’ll handle that.
Can you remove backgrounds?
Absolutely! We can remove backgrounds for you for free.
What size works best for women’s shirts?
A design size of 23 cm x 23 cm is ideal for women’s shirts.
What size should I use for a full back print?
Full back designs typically range from 23 cm x 28 cm to 30 cm x 43 cm, depending on the shirt size.
What’s a good size for a left chest logo?
Left chest logos are usually 6 cm to 11 cm, with 9 cm x 5 cm being a standard size for adults.
UVDTF stickers
What is UVDTF stickers?
UV transfer stickers are created using UV DTF (Direct to Film) printing technology. They involve printing a design onto a special film, applying a layer of UV-sensitive adhesive, and then exposing it to ultraviolet light to cure or harden the adhesive. Once cured, these stickers can be transferred to various surfaces, where they adhere strongly and are resistant to fading, scratching, and weathering due to the UV curing process. They are commonly used for branding, personalisation, and decoration on a multitude of surfaces, including those that are typically difficult to print on.
Do you charge extra for setup or artwork?
No, we don’t charge any setup or artwork fees for UVDTF stickers.
How to apply UVDTF stickers?
Transferring your stickers to a product or surface is easy. Simply peel the backing, place it onto whatever you want, apply pressure by hand or with a squeegee, and finally remove the transfer sheet and you're ready to go! Here is a quick video tutorial, click here to the link.
What is a Gang Sheet?
A Gang Sheet is a large sheet containing multiple UVDTF designs. It allows you to print various designs in one go, maximising efficiency and reducing costs for bulk orders.
Our commercial-grade UVDTF printer handles Gang Sheets up to 59cm wide and 6m long.
Can I cut the Gang Sheet into pieces before I peel it off?
Sure! Cutting the product into pieces before peeling it off is totally fine. This lets you have individual transfers to use exactly where you need them.
How to use Gang Sheet?
Using a gang sheet is simple and easy! For a step-by-step guide, click to watch our tutorial video. This will show you exactly how to get the most out of your gang sheet efficiently.
How fast is your turnaround?
For custom DTF transfer and UVDTF stickers, our production process ensures quick turnaround times of 1 - 2 business days. Once your order has been dispatched, you will receive an email with a tracking number.
Do you offer discounts on bulk orders?
Yes! We provide discounts for bulk purchases, especially for our loyal customers. Please contact us to discover more about the discounts we offer.
Shipping & returns
When will my order be dispatched and shipped?
- For custom transfer and stickers, our production process ensures quick turnaround times of 1 - 2 business days.
- Once your order has been dispatched, you will receive an email with a tracking number.
How long will my delivery take, and how much will it cost?
Our orders are primarily shipped via Australia Post. Standard shipping takes 2 to 8 business days, while Express shipping takes 1 to 3 business days. Shipping costs depend on the weight and size of your order and will be calculated at checkout.
Do you ship worldwide?
Currently, we ship Australia and New Zealand only. If you're from anywhere else and interested in our products, please get in touch here.
Can I collect my order in person to save on shipping costs?
No, unfortunately, we cannot accommodate in-person order collections at this time. All orders are dispatched via Australia Post, offering both regular Parcel Post and Express Post options.
What is your returns & refund policy?
We sincerely hope you are happy with every Pure Pack purchase. However, should you not be 100% satisfied, we are here to help with returns according to the policies. Click here for more details.