Shipping & Returns

Shipping

When You Order From Us:

Your order will be dispatched from Brisbane for delivery within Australia. 

 

Dispatch Time:

  • We offer same-day dispatch for all in-stock products from Monday to Friday, excluding public holidays.
  • For custom transfer stickers, our production process ensures quick turnaround times of 2-3 business days. A same-day shipping option is available for rush orders. Click here for more details.
  • Once your order has been dispatched, you will receive an email with a tracking number.

 

Delivery Time:

  • Our orders are primarily shipped via Australia Post.
  • Standard shipping takes 2 to 8 business days.
  • Express shipping takes 1 to 3 business days.
  • Shipping costs are determined by the weight and size of your order and are calculated at checkout.

 

Returns & Refund Policy

We sincerely hope you are delighted with every Pure Pack purchase. However, should you not be 100% satisfied, we are here to help with returns or exchanges according to the following policies:

 

Stock products policy:

  • Any concerns or issues must be raised within 10 days of receiving your purchase. Email us on hello@purepack.com.au with your order number, photo or video and descriptions of the issue.
  • Returns or refund must be approved by our customer service team before shipping.
  • The product must be returned unused in original packaging within 10 days of receiving your purchase.
  • Shipping is the responsibility of the buyer on all returns, and shipping costs are non-refundable.

 

Custom products policy:

  • Any concerns or issues must also be raised within 10 days of receiving your purchase. Email us on hello@purepack.com.au with your order number, photo or video and descriptions of the issue.
  • Returns or refund must be approved by our customer service team before shipping.
  • As our custom products are made to your specific requirements, we cannot accept returns or exchanges if the error is on the customer's side or if there is a change of mind.
  • If an error has been made on our part, or the product does not function as promised, we will repair or replace it at no extra charge to you.